There’s no downtime waiting for the customer to place their order or make the payment.” “Our baristas and our staff know the members, so we’ll see a regular walking across the road, make their coffee and hand it to them at the door, and off they go. The program has also streamlined operations, he says. “Sixty per cent of them will buy food every day, because it’s not a $10 daily spend, it’s a $5 or $6 spend.” Mug Life members frequently bring friends, colleagues and visitors with them on their coffee run, which contributes to the cafe’s “community feel” and is good for business, says Bannister. They are extremely collaborative, insightful and genuinely invests time and focus on their business partners.Another such innovation is Mug Life’s membership program, which, for $400 a year, grants members three coffees a day. Navigate adopts market leading technology to ensure their offering is best in market. Partnering with the NavCFO team has been a breath of fresh air. Most numbers people sadly- don't add big value.
Over 2 decades in financial services has given me some insights into how challenging it is to find key out of the box players in adding real value in the making numbers work so that companies can leverage and scale. I can now stay focused on the customer facing side of my business because Navigate have the accounting covered behind the scenes.”
“I am relieved knowing that I am up to date and compliant with my accounting, and I have transparency and clear visibility to my monthly profit and loss to gauge the health of my business. Kristy Bannister, Director - Mug Life Group Their team has brought financial expertise to us and is letting me focus on our service offering." From day 1, Navigate have taken the time to learn our business and become our external CFO that asks us the tough questions. We needed a team with the capability to take on several key financial functions and consult with us on a regular basis.
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We knew we needed an accounting firm to do more than just prepare our BAS’s and payroll and tell us how to stay out of trouble. "As a fast-growing business, we found ourselves in a situation where we needed to get up to speed on the business operations, finances and cash flow. Payroll, debtors and creditors are all managed allowing us to deliver a focused service offering.” Navigate manage all our bookkeeping/accounting work and provide insightful management reporting each month. “Engaging Navigate as our virtual CFO has given us exposure to a level of service we didn’t previously know was available.
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